On Focus: Business Management and Organizational Performance

AmCham members reveal the key changes in the new versions of ISO 9001 and ISO 14001, presented by Intertek and denkstatt

Intertek and denkstatt presented key changes in the new versions of the two most widely applied ISO standards and namely ISO 9001:2015 and ISO 14001:2015 to leading companies from different sectors in the Radisson Blue Hotel. The aim of the event was to highlight the opportunities the standards provide to business organizations to improve their overall performance, considering the context in which they operate and based on in-depth understanding of the needs, concerns and expectations of their interested parties.

The main focus of the discussion was the broad perspective that both standards provide for improvement of organizational performance through:

– embedding the Quality Management and Environmental Management System into business processes in line with the organizational strategy and

– adopting of proactive risk based approach to management.

Boyan Rashev, Managing Partner, denkstatt Bulgaria, took the opportunity to outline four common ISO 9001 and ISO 14001 requirements that ensure improved management and are key for successful businesses: leadership at all levels within the organization, understanding the organizational context and the needs and expectations of the interested parties, comprehensive knowledge of the value chain, and the organizational capabilities to benefit from arising opportunities through their integration in management.

Vyara Stankova, Deputy General Manager, Intertek, Bulgaria, highlighted the risk based thinking in the new versions of ISO 9001 and ISO 14001 as a key concept underpinning the process approach to management required by the standards. Applying risk based thinking in planning, maintaining and improving Quality or Environmental Management Systems allows organizations to continually improve their overall performance and reach their objectives in a dynamic context characterized by more complex supply chains, wide use of technology and complex needs and expectations of interested parties. Solutions for ensuring the internal competence of an organization needed to successfully maintain QMS and EMS in compliance with ISO 9001:2015 and ISO 14001:2015 through internal and third party auditors trainings were presented by Dimitar Bahchedzhiev, IRCA Operations Manager, Intertek Academy.

ISO 9001:2015 and ISO 14001:2015 were published by ISO (International Organization of Standardization) in September 2015 after revision of the standards by ISO Technical Committees TC 176 and TC 207. The new versions of both standards replace their previous versions ISO 9001:2008 and ISO 14001:2004. The period for transition to the new versions of the standards is by 14 Sept 2018.