87% of young people in Bulgaria would like to work on flexible working hours

A growing majority of young people in Bulgaria would like to combine work and study by working on flexible working hours. 87% of those without prior work experience say they would gladly choose this option. This was revealed in a national survey commissioned by the leading employer in the BPO sector in Bulgaria TELUS International Europe. The results also show that 41% of young people surveyed assume that they will most likely be employed on a service job when they start their career, with low pay and prestige that will not contribute to the development of any important skills.


Less than 30% of young people and their parents are aware of the alternative provided by the BPO industry for a young person’s first job, where they can practise the languages ​​they speak, as well as develop a wide range of professional skills.

These results were presented as part of an initiative of TELUS International Europe, which was launched in order to inform young people of the opportunities available in the BPO sector, a sector that has shown one of the fastest growth rates in our country in the last few years.


The company is the largest employer in sector with over 3,000 employees in Sofia and Plovdiv. Among its clients are some of the largest global technology brands and big international companies, and the average age of its employees is 25 years. Over 70% of the managers have started their career path from the lowest starting positions.


“Through the campaign ‘My first job matters’, we strive to influence the attitudes of young people and their parents with regards to their first job and its importance. Our goal is to introduce the young people to the opportunities offered by the BPO sector and the key aspects in the start-up process”, shared Kristina Ivanova and Julian Milev, authorized procurators at TELUS International Europe during a media event.


As part of the campaign, TELUS International also provides educational sessions to young people, focusing on preparation for their first job, the selection process, as well as the importance of the employment contract.

If your first job is important and you are ready to change the stereotype of youth employment, find out more about “My first job matters”, as well as our representative survey here.



*The data is provided by a survey commissioned by TELUS International Europe and held by Gemius




About TELUS International Europe

TELUS International Europe is a leading provider of BPO and ITO services that has been providing high-quality outsourced business processes since 2004.The company has more than 5,500 employees in 7 office centers in Sofia, Plovdiv (Bulgaria), Bucharest and Craiova (Romania), Cork and Dublin (Ireland), as well as Manchester (UK). The company provides innovative customer service around the world in more than 35 languages. TELUS International Europe is a proud member of the TELUS International family.

For more information: https://www.telusinternational.com/



Zaharina Vetseva, Senior Manager Corporate Communications and CSR

[email protected] / Phone: +359894606593