Kempinski Hotel Grand Arena Bansko receives TripAdvisor’s Certificate of Excellence for 2019 for ninth year

We are very thankful to be awarded for a ninth consecutive year with the TripAdvisor’s Certificate of Excellence for 2019 and to earn again a TripAdvisor® Certificate of Excellence Hall of Fame. Now is the ninth year when TripAdvisor celebrates businesses that have consistently received positive ratings, and Kempinski Hotel Grand Arena Bansko has been awarded during all of them, from the beginning in 2011 to 2019.


The Certificate of Excellence honours hospitality excellence and is given only to establishments that consistently achieve great reviews from travellers worldwide. It accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. The “Hall of Fame” accolade is granted only to those businesses that have won the Certificate of Excellence for five years in a row. Winners include restaurants, accommodations and attractions located all over the world that have continually delivered a quality customer experience.


The General Manager Natalia Kashirskaya commented: “We are extremely happy to have been awarded the TripAdvisor Certificate of Excellence already nine years in a row and to be a proud winner of the ‘Hall of Fame’ prize. The award is really a great achievement and comes as a perfect gift for us as we have just reopened the hotel for the summer season. On behalf of the entire team of Kempinski Hotel Grand Arena Bansko, I would like to thank our guests for their appraisement and loyalty, and we are looking forward to welcoming them again for a new exciting summer, full of unforgettable adventures, new culinary journeys and remarkable experiences.”


Earlier this year, Kempinski Hotel Grand Arena Bansko was featured in the Travellers’ Choice Awards for Hotels in Bulgaria for 2019, ranking first among the “Top 25 Hotels”, “Top 25 Luxury Hotels” and “Top 25 Hotels for Service”.