Transforming the workforce is an essential element for business growth

Interview of Philippe Rouvrais, SVP, Global Head of Delivery, Solutions and Pre-sales at Modis and GM of Modis Bulgaria for CIO Magazine, July 2019.


What are the trends influencing the managed services industry? Do you see any challenges?

The main trends influencing the future of the Managed Services industry are Cloud Computing, Data Security, Artificial Intelligence and Robotic Process Automation and Digital Transformation. Managed Services organizations will need to significantly increase their functional and technical capabilities in these IT segments to better manage their client’s problems and requirements. In this respect, one of the major challenges we face are the scarcity of resources. Transforming our workforce with intensive training and assessments will be instrumental. In order to achieve these objectives, we have implemented a large variety of employee engagement initiatives and different up-skilling and re-skilling programs.


How these trends affect the Modis business in Bulgaria?

Modis Bulgaria has a strong focus on innovation and in 2017 we launched the Modis Innovation and Automation (MIA) Lab. Every day employees create new products, methods and ideas, in response to global trends to meet increasingly complex client needs and maximize efficiency. Modis Bulgaria has invested in tools, systems and resources, and launched a series of innovation and automation projects and initiatives to further improve its capacity to transform and optimize service and cost of delivery. We created the MIA Lab essentially to respond to the rising demands from our clients to seek different and more innovative ways to drive efficiency initiatives in the business. The MIA Lab has been focusing on removing repetitive work by utilizing Robotics Process Automation. This has enabled us to free up resources, enabling our people to work on higher value-added activities.

Thanks to our efforts and the results achieved in the past several years, our business was noted for best innovations, global presence and experience, talent management, upskilling practices and career growth opportunities, and CSR initiatives in the sector. Modis Bulgaria was honored with the Outsourcing Service Provider of the Year 2019 award at the Southeast European Innovation, Technology and Sourcing Summit last month.

Congratulations! And speaking of innovations and efficiency, what is your strategy for the next year? Are you planning to expand your business in Bulgaria or you are looking for new markets abroad?

We are already working on the expansion of the company on the local market. Historically, Bulgaria was the first major managed services or outsourcing services delivery center of the Adecco Group. After having been in operations for over 12 years under the Adecco brand in Bulgaria, Modis was established to position our service offering within the IT managed services and solutions field, developing a better brand awareness on the market.

The combination of the availability of highly-skilled IT experts, strong language skills, excellent level of quality of service and also a very favorable economic and fiscal environment are the main reasons for our continued efforts to invest in Bulgaria. Regarding this, we are happy to announce that we are soon be opening a second major Delivery Center in Sofia and a new office location in Plovdiv.

In the EMEA region Modis will be opening a new Delivery Center in Romania, Poland and Portugal.


In general, how do you see the future of managed services and specifically for Modis Bulgaria?

Firstly, we are confident in the future of our business in Bulgaria. Secondly, we are planning to continue investing in people to ensure that we are “fit for purpose”, aligning our peoples’ skills sets with the dynamic and constantly changing requirements of our clients.

Modis Bulgaria has an aggressive roadmap for developing our solutions offering and we are striving to grow 2-fold in the next 2 to 3 years.


Who is Philipple Rouvrais

Philippe Rouvrais, SVP, Global Head of Delivery, Solutions and Pre-sales at Modis and General Manager of Modis Bulgaria. An accomplished, integrity and results driven IT Services Executive offering close to 25 years of business success on an international level with strong concentration and success in Business Development, Operational Management and Business Transformation. Philippe joined The Adecco Group in 2001 after having started his career at General Electric in France as an IT Systems Engineer in 1996. Philippe has held various operational and senior management roles in the group since and has had an instrumental role in the establishment of the IT Managed Services and Solutions business within Modis over the past 8 years.



About Modis

Modis, sole subsidiary of the Adecco Group, is a global leader in professional solutions for IT, Engineering and Life Sciences. The company connects the smartest people and brightest businesses to the opportunities they need to thrive.

With more than 20 years of experience, Modis is present in Europe, North America, Asia and Australia. The company delivers agile end-to-end solutions, including professional staffing and consulting, project services, managed services, customized solutions, and outsourcing projects to more than 90 multinational companies.

Modis has over 5000 full time employees around the world, 1400 of them are located in Bulgaria.

Our strength stems from our colleagues! Our most important part of our value proposition are our people, which we strive to attract and retain in the organization. They allow us to have the expertise and capabilities that our clients are looking for.