At VIVACOM, we understand the importance of uninterrupted communications in times of crisis. They allow us to keep in touch with our loved ones and ensure that the government and health authorities can provide timely updates to the public. We have taken several steps to make this period as comfortable for our customers as possible.
Coping with the increased demand
As a leading telecommunications provider in Bulgaria, VIVACOM is well equipped to handle the increased surge in demand. With some of the fastest network speeds and the largest network coverage in Bulgaria, we are well placed to meet the increased demand.
Measures for our customers
We have updated our services to offer additional support to our customers in these times of need.
We have increased, at no extra cost, mobile data allowances for our customers
- Additional 10 000 MB at maximum speed, valid for 30 days.
- Every weekend 2 000 MB at maximum speed, valid until 20 April.
- This package can only be used on weekends. Data unspent during the weekend is lost after the date indicated above.
- Each customer who has paid their monthly invoice through My VIVACOM mobile app or re-charged a prepaid card will receive an additional package of 2 000 MB at maximum speed. The data can be transferred to family or friends.
Download My VIVACOM mobile app from Google Play & App Store to take advantage of our special packages.
To facilitate home entertainment, all Interactive TV (IPTV) users will be offered access to additional media services free of charge. The offer is valid until 20 April.
- MAXI movie pack which includes hundreds of movies of different genres;
- Disney English series for kids who can learn English at home with their favourite Disney characters;
- Nickelodeon On Demand and Disney On Demand for kids to watch their favourite content when they want;
- Discovery On Demand, including: Discovery, TLC, Investigation Discovery and Discovery Science channels;
- Hustler On Demand
As a socially responsible company, VIVACOM provides facilitations for disadvantaged people as they have a special need for support in situations of isolation caused by a state of emergency.
To communicate peacefully with your family and friends from 20th of March to 20th of April 2020, VIVACOM provides an additional 300 national call minutes to all social fixed voice rates:
24/7 shopping from the safety of your home
- Extra offers for mobile voice service users when re-signing a contract – Take a look at what we have available for you now
- Great prices on phones – A chance to buy great devices at great prices
- Additional gifts
- Memory Card Gift – We’ll give you a memory card with every online purchase that includes a mobile service.
- External Battery for Selected Smartphones – We’ll give you an external battery when you buy selected smartphones.
- Fast, easy and free delivery – For orders placed on a business day, your purchase will be delivered to you within 48 hours.
- Secure payment by card or upon delivery – Choose the payment method that works for you.
- 14 days cancellation time – You have the right to cancel your order within 14 days after signing the contract and/or after the delivery of the goods you have ordered.
We care about your wellbeing and suggest you use one of the following online channels to pay your bills instead of visiting our stores:
- Mobile app My VIVACOM – desktop version also available
- E-banking applications – epay.bg, online banking of commercial banks
- We encourage you to be responsible and use our digital portfolio Pay by VIVACOM to limit the exchange of banknotes and coins between you and other people.
We are known for our exceptional consumer service. You can get in touch with our teams here
Updates from here.