Video calls in Teams grew 1,000% in March, says Microsoft

Video calls and conferencing for educational needs have risen in recent weeks as employees work remotely and schools around the world are going online. That is what Microsoft’s recently published Work Trend Index shows. The report is based on aggregated data from the Microsoft Graph.

People are finding new ways to connect and be productive when we have to work and learn apart, according to the report. Microsoft saw a new daily record of 2.7 billion meeting minutes in one day. That’s an increase of 200% from 900 million in mid-March, showcasing the increase in demand for technology that both connects and fuels secure productivity. 183,000 tenants in 175 countries are using Teams for Education to allow educators to connect with their students via a virtual classroom experience.

Teams users are turning on their video two times more often than before the COVID-19 outbreak, which showcases the importance of eye contact and physical connections for people working and learning from afar, shows the report. Total video calls have grown by 1,000% in March. There’s also an interesting geographical breakdown of regions where video is used more frequently; for example, Norway and the Netherlands turn on video the most (about 60% of meetings include video).

Countries and industries most impacted are turning to mobile to connect and people are now working more flexible hours as they juggle work and life. “Our data shows that a more flexible workday created by remote work is allowing people to work when it’s best for them”, Jared Spataro , Corporate Vice President for Microsoft 365, states in the report.

More highlights:

  • The number of weekly Teams mobile users grew more than 3x from early February to March 31.
  • Teams’ mobile engagement is higher in countries most impacted such as Italy and Spain and in industries most impacted such as education and government.
  • From March 1 – 31, the average time between a person’s first use of Teams and last use of Teams each day increased by over one hour.

“Trends in the data and conversations with our customers show us the world is realizing we can effectively connect across distances in a way some never thought possible before,” Spataro says. COVID-19 is significantly changing the habits of work, and technology is helping people adapt to getting work done in meaningful ways, concludes the report.