The leading five-star hotel in the capital – InterContinental® Sofia, has reopened this week and is enhancing the guests’ experience by redefining cleanliness and supporting their personal wellbeing throughout their stay.
As part of one of the biggest hospitality chains worldwide – InterContinental® Hotels Group (IHG®), InterContinental® Sofia uses science-led protocols and service measures, partnering with leading international companies in healthcare and cleaning products – Cleveland Clinic, Ecolab and Diversey. Together with the updated health and safety procedures, the hotel introduced the IHG Clean Promise initiative, providing guests and colleagues extra reassurance and confidence.
InterContinental® Sofia and IHG Way of Clean
Launched in 2015, the IHG Way of Clean program is developed together with Ecolab и Diversey, and is now expanded with additional COVID-19 procedures and best practises reflecting the advice of the World Health Organization, Centers for Disease Control & Prevention and the Bulgarian government and health authorities. At InterContinental Sofia IHG Way of Clean includes deep cleaning with high-class disinfectants and evolved procedures in every area in the hotel, including:
- Reception: Reduced contact at check-in, touchless transactions, front desk protectors, sanitizer stations, reduced paper usage at check-in and check-out
- Guest rooms: Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room collateral, use of new technologies for housekeeping and room service
- Common areas: Additional deep cleaning of high touch surfaces, social distancing, informational labels and boards, elevators and common areas capacity limitation
- Food and beverage: New standards and service approach to dining on site, room service, meeting and events.
Healthcare and IHG Clean Promise
“Ensuring a healthy and safe environment for your guests and colleagues has always been a main priority for InterContinental® Sofia.” – comments the General Manager, Mr. Angelo Zuccala. “The new best practices we are now using to protect guests and employees in the working process include additional signage for social distancing placed in common areas, protective equipment, special trainings for the team, individual “Grab and Go” packages for each guest, sanitizer stations around the hotel. Together with these measures, we introduced the IHG Clean Promise initiative, reassuring guests that their room will be cleaned according to the highest hygiene standards of IHG” – adds Mr. Zuccala.
Meetings and events
Maximum security and comfort are ensured during meetings and events organized at InterContinental® Sofia. Floret Restaurant and Bar is working with guaranteed social distance between tables, protectors for the employees and new, easy-to-clean menus. All the events are planned according to the latest instructions for meeting rooms capacities and special protocols for coffee break, buffet and set menu serving are in place, without compromising the impeccable five-star service. The hotel will continue delivering the unforgettable InterContinental® luxury experience to its guests, complimented by the unique local traditions in gastronomy and hospitality.
About InterContinental Sofia
InterContinental Sofia is part of InterContinental Hotels Group (IHG®), a leading company in the hotel industry with more than 400,000 employees in over 100 countries. Currently IHG® has 5,895 hotels in operation and 1954 under construction worldwide. The hotel is a proud winner of several international awards and recognitions, including Leading Hotel in Bulgaria and Leading New Hotel in Europe for 2019.