Global Finance ranking: UniCredit Bulbank is the Best Consumer Digital Bank in Bulgaria for 2020

UniCredit Bulbank is the best digital bank in Bulgaria for 2020 in the annual ranking of the international financial magazine Global Finance. Winners were chosen from entries evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing. The editors of Global Finance were responsible for the final selection of all winners.

“This year, a global pandemic accelerated the transition to digital banking, but forward-thinking banks were already on that road,” said Joseph D. Giarraputo, publisher and editorial director of Global Finance. “The Digital Bank Awards hone in on the institutions that are leading the shift toward a new world of banking.

“In the last year we have been actively working towards the implementation of our strategy for attracting and digital customer service and providing real facilities and added value to our customers. Current clients of UniCredit in Bulgaria can take advantage of various fully digital services and products, including remote signing of consumer loan agreements, online submission of orders for purchase and sale of securities and payment by phone through a digital wallet and Apple Pay. It is now possible to become a client of UniCredit Bulbank only with selfie “, commented Teodora Petkova, CEO of UniCredit Bulbank

She added also: “The independent evaluation of the international jury from Infosys and Global Finance shows that we manage to integrate technology into our daily banking business to meet customer preferences, thus maintaining our leadership position as the best digital bank. Of course, we continue to implement and adapt and will soon be able to offer further interesting and useful digital opportunities to our current and future customers.”

The following criteria were used to determine the best digital bank: assessment of the strategy of the financial institution for attracting digital customers and indicators for its successful implementation, success in getting more clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, etc.

Innovation and digitalization in favor of client are the main priority of UniCredit Bulbank. In the conditions of COVID-19 the bank transferred to its Call Center the service processes and today over 80% of the bank’s services for individual clients are available by phone.