Quality Management Working Group

Mission:The mission of the Quality Management Committee is to foster the importance of quality control and standards for better products and successful business; To be the meeting point of all those members of Amcham interested in quality management systems allowing them to share quality management practices among themselves, create benchmarks, start quality initiatives.
Chairs:Mrs. Vyara Stankova, Intertek
Mrs. Ekaterina Shilegarska, TITAN Zlatna Panega Cement
Priorities:Sharing of experience and good practices related to significant aspects of business management;

Risk and Business Continuity Management in the dynamic global environment of today;

Integrated approach to management – quality, environmental, health and safety, information security, social accountability, business continuity, etc.

Providing information to AmCham members regarding the internationally recognized systematic approach to management

Introducing international standards related to quality, OHSAS, environment protection, risk and business continuity.

Provision of:

– competent lecturers on topics related to business management and

– ground for thematic discussions and presenting of good management practices
2016 ActivitiesTopic: New Challenges in Information Security Management
“Information Security is a Process – not a Product”

Speaker: Mr. Dimitar Bahchedzhiev, Intertek Academy Manager, Intertek

“ISMS as part of the IMS in Hewlett Packard Enterprise”

Speaker: Asen Mihaylov – EMEA ISO 27001 Program Lead, Hewlett Packard Enterprise

“Emerging Security Challenges in Cloud Computing”

Speaker: Martin Konov, IT Manager Data Network Solutions and Support Services Department, Intracom

“Business will face challenges regarding data protection – new EU Regulation and Privacy Shield”

Speaker: Asya Vladimirova, Partner and Dessislava Galabova, Law Firm McGregor and Partners

2016 ActivitiesNovember 26th, 2015

Topic: Year of Changes in Quality & Environmental Management Systems
New versions ISO 9001:2015 and ISO 14001:2015 published by ISOPresentation: Risk based approach to management: Key changes in ISO 9001:2015 and ISO 14001:2015 requirements
Speaker: Vyara Stankova, Deputy Regional Director SEE, Intertek

Environmental results matter: key changes in ISO 14001:2015 and their implementation

Speaker: Boyan Rashev, Managing Partner, denkstatt

June 3, 2015

Topic: Event Sustainability Management: Best Practices and International Standards (ISO 20121)

Best Practices and International Standards (ISO 20121)

Speaker: Vyara Stankova, Deputy Regional Director SEE, Intertek

Top Sustainable Event Practices for People, Planet and Profit

Speaker: Magdalina Atanassova, Communication Manager, AIM Group International

National Donation Campaign – Operation “Spare Change” or How We Successfully Manage Long-term Campaigns

Speaker: Simona Tcharaktchieva, CSR Advisor and  Vesselka Voutkova, Corporate Communications Director, Vivacom

Energy Efficient Music Culture

Speaker: Maria Gergova-Bengtsson, Managing Director and Maria Popova, Chief Operating Officer, United Partners

Sustainability in Еvent Мanagement – Best practices of Congress Engineering

Speaker: Velizar Monev, Sales Manager, Congress Engineering

January 8, 2015
Topic: “Effective Asset Management for Optimizing Business Processes”
“Internationally recognized best practices in asset management based on ISO 55001”

Speaker: Nikolay Yordanov, Deputy General Manager Intertek SEE

“Problems Facing the Management of Energy Assets in Bulgaria”
Speaker: Stamen Petrov, IB Services Business Development Manager, Schneider Electric Bulgaria

2014 ActivitiesMarch 20, 2014

Topic: “Road Traffic Safety:  Responsibility of Business” Presentation: ISO 39001:2012 – A Step Forward to Road Traffic Safety
Speaker: Vyara Stankova, Intertek Deputy Regional Director SЕЕ

Shell Experience in Road Traffic Safety Management
Speaker: Mr. Dimitar Tsenev, Shell Bulgaria Trading & Supply Operations Compliance Manager, Downstream Road Transport Lead

Road Safety in WorleyParsons
Speaker: Mr. Georgi Georgiev, WorleyParsons HSE Coordinator 

January 22, 2014“Resource Efficiency in Knowledge-Based Economy”: Developing competencies necessary for business optimization”

“WHY do we need to optimize our resources now?”

Speaker: Maria Aleksandrova, Project and Open Innovation Manager, CleanTech Bulgaria
On the virtue of green business innovations for preserving resources

“WHAT can be optimized systematically?”

Speaker: Valenta Valentinova, Director Intertek Academy, Intertek
On the value of building efficiency across the business process

“HOW can we be smart about achieving optimization?”

Speaker: Georgi Tonev, Six Sigma Black Belt, Johnson Controls Electronics
On the merit of informed decisions and KPI dashboards

2013 ActivitiesOctober 30, 2013

Topic: Total Risk Management

Presentation: “Strategic Business Continuity Management – New Trends ISO 22301”
Speaker: Nikolay Yordanov, Leader of Intertek Center of Excellence for Risk Management and IT Security

Peter Lithgow, Country Manager, AES Corporation, initiated a pragmatic discussion on the culture of quality in the work place with focus on the importance of corporate values and the role of the leadership for their institutionalization, and other key elements like a fully integrated management system, business continuity safety plans, lifelong learning, criticality, discipline, compliance, transparency and sustainability of the business processes.

Presentation: “Risk Management and Business Continuity: Why Bulgaria needs an Asset and Maintenance Management Doctrine?”
Speaker: Nikolay Minkov, Executive Director of Srednogorie Med Industrial Cluster


May 29, 2013Topic: Best Practices in Training. How to Measure Training Quality and Training Effectiveness for the Purpose of Organizational Goals Achievement.

Presentation: “Quality Management in Training”

Speaker: Darina Zlatarska, Training Manager, Intertek – Moody

Presentation: “C-MENTORS or How Traditions, Crisis & Innovations Made us Practicing Best”

Speaker: Ventsislava Kyuleva, HR Manager, TITAN Zlatna Panega Cement

 March 27, 2013Topic: Energy Management Standards and Energy Efficiency Approaches Presentation: “An Introduction to ISO 50001 Energy Management”
Speaker: Vyara Stankova, Intertek Deputy General Manager SEE

Presentation: “Aurubis Energy Management System”
Speaker: Tsvetan Nikolov, Aurubis Technical Director 

January 16, 2013

Topic: Social Audits and CSR Standards

CSR Standards and Audit Types

Speaker: Boyan Gyuzelev, Business Development Manager SEE, Intertek-Moody

Social Audits Experience in Coca Cola Hellenic Bottling Company

Speaker: Galya Tsonkova, Sustainability Manager, CCHBC

BBLF Responsible Business Awards 2012

Speaker: Georgi Ruitchev, Executive Director, BBLF

At the meeting Elitsa Barakova, Executive Director, BCAF, spoke about the different quality measuring tools and how they enable companies to register progress and measure the effects of companies’ socially responsible activities.

Marina Stefanova, Executive Director, Global Compact Network Bulgaria, presented The Global Compact Self Assessment Tool and the Self-Assessment Handbook for Companies which is available in Bulgaria, Hungary, Lithuania, Poland and the Slovak Republic and was pilot-tested in 2010. Media coverage of the meeting by Economy.bg

2012 ActivitiesNovember 14, 2012

Topic: Management of Integrated Quality Systems
Inegrated Management Systems

Speaker: Boyan Gyuzelev, Business Development Manager SEE, Intertek-Moody

Presentation: IMS
Speaker: Vera Boshova, Musala Soft

September 25, 2012

Minutes of meeting Sept.25

News from this committee