Kempinski Hotels Named 2023 Gallup Exceptional Workplace Award Winner

For the second time in a row Kempinski Hotels has received the 2023 Gallup Exceptional Workplace Award (GEWA), which recognizes the most engaged workplace cultures in the world. After another year of unpredictability in the workplace, Gallup found that Kempinski Hotels continued to put their employees’ engagement at the centre of their business strategy, embedding engagement into their very culture.

“Bringing it back to the basics is actually the magic,” says Melissa Salibi, Chief Human Resources Officer Kempinski Hotels and Member of the Management Board. “People just want to know that you care for them and that they can come to you for anything.”

GEWA winners’ ratio of engaged employees to actively disengaged employees is 16 times higher than the international average. Worldwide, only 21% of employees are engaged — that is, committed to their work and connected to their workplace — and just 32% of employees in the U.S. workforce are engaged. Seventy-two percent of employees at winning GEWA organizations are engaged.

“Gallup’s 2023 GEWA winners proved that even during some of the most challenging times, strong cultures are resilient and find new ways to get work done and meet customer needs. These organizations continued to make employee engagement a central cultural priority as part of their business strategy, and they maintained record levels of employee engagement while achieving or exceeding their business goals,” said Jim Harter, Gallup’s chief scientist of workplace management and wellbeing.

Gallup’s meta-analysis on team engagement and performance is the most comprehensive workplace study ever conducted, with data on more than 2 million employees in 276 organisations across 54 industries and 96 countries. Highly engaged organizations significantly outperform their peers in important business outcomes, including customer ratings, profitability, productivity, turnover, safety incidents, shrinkage, absenteeism, quality, wellbeing and organisational citizenship.

For a complete list of GEWA winners and more about the selection process, visit the winners’ page.

About Kempinski Hotel Grand Arena Bansko

Being the only ski-in and ski-out hotel in the area, Kempinski Hotel Grand Arena Bansko is located in the very heart of the most popular and vibrant winter resort in the Balkans – Bansko, right across from the Gondola lift station, which gives access to 75 km of ski runs groomed at a high international level, suitable for all skiers, from complete beginners to advanced ones. The luxury hotel is the only international branded winter resort in this part of the Balkans and is open year-round. It features 157 Alpine-style rooms, including 26 suites and an exclusive Presidential Suite, a fully renovated Kempinski The Spa with brand-new and unique thermal facilities, four conference rooms and eight restaurants and bars with spectacular views of the majestic Pirin Mountains. Graced with European flair, the hotel grants the ultimate Kempinski ski, gourmet and spa experience.

About Kempinski

Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 80 hotels and residences in 34 countries and currently has more than 25 prestigious projects under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands. www.kempinski.com www.ghadiscovery.com


Media contact:
Emiliya Belcheva · PR and Marketing Manager
Kempinski Hotel Grand Arena Bansko
96, Pirin Street · 2770 Bansko · Bulgaria
T +359 749 88568 · M +359 889 920 030 · [email protected]